How can I cancel my ticket?
Cancellations are subject to the fare type chosen and your options are listed below:
Standard & Comfort:
All of the Standard and Comfort tickets that were purchased as of June 28, 2022 are fully refundable up to one week before to departure.
- Until 7 days before departure: Eligible for a full refund.
- Starting from 6 days before departure: Not eligible for a refund.
Premium: Eligible for a full refund up until one hour after the departure time of your train stated on your ticket.
Where possible, you can cancel your booking by clicking on the link on the confirmation email.